Sericol, Inc. 1101 W. Cambridge Drive, P.O. Box 2914 Kansas City, KS 66110-2914 Telephone: 913-342-4060 Fax: 913-342-4752 www.sericol.com

June 27, 2003

Mid 2002 we began to open our first distribution facility outside the US near Toronto Canada. We had previously shipped items from our corporate facility in Kansas City and other branch facilities around the US to either our distributor in Canada or on occasion direct to our customers.

We really had very little experience in dealing with customs and the paperwork associated with this and most of the time it was hit and miss. Our customers arranged their own customs clearance and we had no control over the process once it left our doors. This situation had to be changed once we opened in Canada and we needed some guidance and consistency shipping cross border now that we knew our business in the Canadian market was about to expand.

I made calls to some logistics and customs brokers and was becoming very frustrated at their level of enthusiasm regarding a new account until I had an appointment with Universal Logistics. Brenda Munroe gathered some information from us at the initial meeting and gave us an overview of what we needed to do and what Universal could do for us.

Brenda presented us with a proposal, very professional and comprehensive in nature. We decided that if we were running a professional organization we needed a professional partner for our logistics in Canada. Universal Logistics has come through for us time after time.

Once we got our procedures in place the routing of goods to Canada is now second nature. All along the way the staff at Universal Logistics has been there to help. We have now expanded the use of Universal to help with customs and shipments from the UK to Canada and the US. My feeling is we couldn’t have done this well without a great partner.

Chuck Chodl
Branch Operations Manager/Chicago-Toronto
Sericol Inc