Our number one priority is to meet the needs of existing clients through Client Care, our term for Customer Relationship Management (CRM). In fact, we were building strong client relationships – with a unique combination of people, processes and technology – long before CRM became a well known formal process.

Today, CRM empowers our clients by providing timely, integrated and actionable information. More specifically, this means our clients receive:

• Direct one-to-one consulting, combined with targeted communications:
  
  
  • Announcing tariff and duty rate changes that affect your specific commodities
    
    
  • Immediate assistance on freight routing options to circumvent extreme weather conditions or labour disputes that would otherwise delay your freight
    
    
  • Proactive consultation with your vendors on product marking, labeling and packaging to avoid unnecessary Customs delays in Canada
    
    
• Route, our quarterly client newsletter, covering industry news and views
  
  
• Inside Trac, our interactive web-based services:
  
  
  • Full tracking and tracing capability of your shipments 24/7
    
    
  • Real-time access to your Customs release status
    
    
  • Access to your customs tariff database (Client Tariff Resume) including vendors, products, HS Tariff Classifications, duty rates, etc.
    
    
  • Canadian and U.S. Customs forms: prepare your own Canada Customs Invoices (CCIs), NAFTA Certificates, U.S. Pro-Forma Invoices, etc.
    
    
  • Management reports, tailored to meet your needs
    
    
• Trade Alerts and Email Alerts!, our instant updates on top priority industry and company news, delivered on our web site and by email broadcasts
  
  

Your Advantage

• You are assigned a Client Care representative dedicated to understanding and meeting your logistics needs
  
  
• Your needs are addressed through our Performance Feedback Program and scheduled service visits
  
  
• You choose the frequency of contact – monthly, quarterly or annually
  
  
• You receive a written report of action items following each service meeting
  
  
• You have the peace-of-mind that comes with knowing your business objectives are being met on time, on budget – and you are in full compliance with today’s dynamic legislative and regulatory framework
  

Why settle for less? Choose Client Care, the total solution for all your logistics needs, available exclusively from Universal Logistics.