Canda: 905-882-4880 US: 716-882-4100
Photo of client management related to CRM, customer relationship management, a top priority for Universal Logistics, among the best Canadian companies providing customs brokerage and freight forwarding services worldwide.

Three reasons why it pays to choose Universal Logistics

Cut freight costs    |    Optimize transit times    |    Achieve air-tight compliance

CLIENT CARE

"Everything starts with the Client. Think first about the Client's business, the Client's needs and the Client's opportunities." – Frank Glionna Sr., Founder Universal Logistics, 1949

Photo of Frank Glionna, Founder of Universal Logistics, a trusted provider of freight forwarding and management services and customs brokerage services in Canada and the U.S.
Frank Glionna Sr., Founder Universal Logistics, 1949

Whether you have been a Universal Logistics client for many years or are a first-time client, you get all the benefits of Client Care, our term for Customer Relationship Management (CRM).

Check our track record and you will find that our management team was committed to building strong client relationships – with a unique combination of people, processes and technology – long before CRM became a well established business process.

In fact, our commitment to delivering unmatched client service, introduced by our founder, Frank Glionna Sr. and reaffirmed by his successor, Frank Glionna Jr., is based on the belief that "everything starts with the Client. Think first about the Client's business, the Client's needs and the Client's opportunities."

Today, CRM empowers our clients by providing timely, integrated and actionable information. More specifically, this means our clients receive:

  • Direct one-to-one consulting, combined with targeted communications
  • Announcing tariff and duty rate changes that affect your specific commodities
  • Photo of Frank Glionna Jr., a former President of Universal Logistics, among the top freight forwarders and customs brokers in Canada, serving importers and exporters worldwide.
    Frank Glionna Jr., President Universal Logistics, 1957-1995
  • Immediate assistance on freight routing options to circumvent extreme weather conditions or labour disputes that would otherwise delay your freight
  • Education on how to reduce freight costs, optimize transit times and achieve full customs compliance; read our Quick Tips and FAQ to learn more
  • Proactive consultation with your vendors on product marking, labelling and packaging to avoid unnecessary Customs delays in Canada
  • Route, our monthly client newsletter, covering industry news and views
  • UConnect, our interactive web-based services
  • Full tracking and tracing capability of your shipments 24/7
  • Real-time access to your Customs release status
  • Access to your customs tariff database (Client Tariff Resume) including vendors, products, HS Tariff Classifications, duty rates, etc.
  • Management reports, tailored to meet your needs
  • Email Alerts!, our instant updates on top priority industry and company news, delivered on our web site and by email broadcasts

What to expect as a client of Universal Logistics

  • A Client Care representative, dedicated to understanding and meeting your logistics needs
  • Performance Feedback Program to measure progress
  • Scheduled service visits (you schedule the frequency of contact – monthly, quarterly or annually)
  • A written report of action items following each service meeting
  • The peace-of-mind that comes with knowing your business objectives are being met on time and on budget, plus you are in full compliance with today's dynamic legislative and regulatory framework

You may also be interested in knowing that we are committed to community service and recognize that our most important asset is our employees, which explains why we are always interested in receiving employment applications from talented individuals who understand that good things happen when you always put the client first.




Quick Tips

Tip #18 – Develop a Request for Quotation (RFQ) form to simplify the process of securing freight rates

By standardizing the process when securing freight rates, you can control the quality of work and make the review of the rates easier.



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