Whether you have been a Universal Logistics client for many years or are a first-time client, you get all the benefits of Client Care, our term for Customer Relationship Management (CRM).
Check our track record and you will find that our management team was committed to building strong client relationships – with a unique combination of people, processes and technology – long before CRM became a well established business process.
In fact, our commitment to delivering unmatched client service, introduced by our founder, Frank Glionna Sr. and reaffirmed by his successor, Frank Glionna Jr., is based on the belief that "everything starts with the Client. Think first about the Client's business, the Client's needs and the Client's opportunities."
Today, CRM empowers our clients by providing timely, integrated and actionable information. More specifically, this means our clients receive:
You may also be interested in knowing that we are committed to community service and recognize that our most important asset is our employees, which explains why we are always interested in receiving employment applications from talented individuals who understand that good things happen when you always put the client first.
Tip #18 – Develop a Request for Quotation (RFQ) form to simplify the process of securing freight rates
By standardizing the process when securing freight rates, you can control the quality of work and make the review of the rates easier.