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A watchdog should be created to investigate complaints about the Canada Border Services Agency (CBSA), says a federally commissioned report. The new body would review everything from shippers’ complaints about Customs decisions to the treatment of immigrants. It would also assume the responsibilities of the existing civilian review and complaints commission for the RCMP.
CBSA complaints are currently handled by an internal review and other government bodies, including the Courts. Critics say arms-length monitoring by an independent body is needed.
The CBSA manages the flow of about 100 million travellers and 16 million commercial shipments annually. It gets about 2400 complaints, based on the latest available data (2015).
For more information, contact Brian Rowe, Director – Customs Compliance & Regulatory Affairs.
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