CARM: What all importers need to know about CARM

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Client Care

Everything starts with the Client.

– Frank Glionna Sr., Founder Universal Logistics, 1949

Upholding our promises means staying true to our family values and ensuring a personal touch in every interaction.  Trust in our commitment to consistently deliver outstanding outcomes.

Our Track Record

Check our track record and you will find that we were committed to building strong client relationships – with a unique combination of people, processes and technology – long before CRM (Customer Relationship Management) became a well established business process.

In fact, our commitment to delivering unmatched client service, introduced by our founder, Frank Glionna Sr. and reaffirmed by his successor, Frank Glionna Jr., is based on the belief that:

“Everything starts with the client. Think first about the Client’s business, the Client’s needs and the Client’s opportunities.”

Black and white photograph of Frank Glionna Sr

“Everything starts with the client. Think first about the Client’s business, the Client’s needs and the Client’s opportunities.”

– Frank Glionna Sr.,
Universal Logistics President, 1949-1957

Today, Client Care empowers our clients by providing timely, integrated and actionable information.

"Universal genuinely practices
what they preach"

- CPI Automation

What our clients can expect

Staying True to Our Family Values


Honour our heritage

Follow the example set by our founders

Promote team work

We are stronger together

Respect our commitments

Doing what we promise and expecting our employees to do the same with our valued clients.

Take responsibility

Never pass the buck

Empower employees

Giving every client the insights and advice they need to make informed decisions for their business.

Nurture our relationships

Helping our clients plan for the future, not just for the present.

Guarantee reliable and professional communication

Our responsive team keeps you up to date with the latest news and information impacting your company’s logistics. You’ll never feel left in the dark again.

Treat every client like family

Whether your business has a handful of shipments per month or thousands per year, we know you by name and give you the excellent service you deserve.

Be accessible when it matters

When you need answers, get direct access to key decision makers who will help you make sense of the situation and offer immediate solutions.

Commit to a detail-oriented service

We pay attention to the small stuff, so you can focus on running your business with confidence.

Give back to our community

Universal Logistics is committed to supporting local initiatives and improving the lives of the people in our community.

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Meet Our Team

Meet the team behind our promise to deliver innovative logistics solutions and traditional family values

Universal Logistics is a corporate member of the Canadian International Freight Forwarders Association (CIFFA), the Canadian Society of Customs Brokers (CSCB) and the National Customs Brokers and the Freight Forwarder Association of America (NCBFAA) trading under CIFFA, CSCB and NCBFAA terms and conditions.

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Partner Who Cares

Click the button below to find out why we’ve been Canada’s most trusted freight forwarder and customs broker for over 75 years.

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