CARM: What all importers need to know about CARM

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How to use the PAPS Tracker

Fax PAPS requests to 1-866-241-7833 or phone 1-800-767-8525. PAPS must be faxed at least three hours prior to arrival.

When sending customs clearance documents, please remember to provide the port of arrival and a contact number where you can be reached.

Failure to take this step may result in delays of your shipment through U.S. Customs. Once a PAPS release has been accepted, Customs cannot change the port code. If you need to change the port code, the original entry must be cancelled and a new entry must be made. Charges may apply.

If your shipment has not been acknowledged by U.S. Customs or you require more information, please contact us:


Universal Logistics USA Inc.
2205 Kenmore Avenue, Suite 106
Buffalo (Tonawanda)
New York  14207-1329

Office Hours
Monday – Friday 7:00 am – 11:00 pm
Saturday – 8:00 am – 12:00 am
Sunday – 10:00 am – 2:00 am
After-hours Emergency Cell


General Manager

Contact: Marion Bradnam

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