CARM: What all importers need to know about CARM

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Putting a face to the name

There has been a big change in our company website – and you will notice it the moment the home page opens and you see, for the first time, what has been the strength of our firm all along: our people.

Universal Logistics home page

“We have done a good job over the years of explaining why it pays to use our freight forwarding and customs brokerage services,” says Company President Michael Glionna.  “Now we are showing you the top level employees who manage our business and oversee the work done by the some 80 employees who handle the day-to-day needs of our valued clients.  That only makes sense because our employees are the true strength of our company.

“I am also proud to point out that the photo collage includes black and white photos of my grandfather, Frank Glionna Sr., who founded the company and served as President from 1949 – 1957, and my father, Frank Glionna Jr. who was President from 1957 – 1995.  Frank Sr. is in the bottom row, far right, Frank Jr. is in the top row, center.  It was important to include them because they instilled the core values – innovative logistics solutions, traditional family values – that guide everything we do.

Meet Our Team web page

The people focus extends to the individual pages describing our services, which now include a photo of the Director or Manager who can answer your questions.  For example, Chris Cartan, Director – Operations, is on our web page for Customs Clearance Services in Canada.  Not every company offers direct access to senior managers, but that is a given for our clients.

Another option is to visit the Meet Our Team web page, where you will find the photos and titles for our entire executive and management team and can, perhaps for the first time, put a face to a name.

For more information, contact Michael Glionna, President.

Quick Tip #25
Insurance primer

Protect your business interests by ensuring you understand what is covered by your cargo insurance policy – and what is not. Without proper insurance, even one loss can have a huge impact on your bottom line.

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