Toronto, October 2, 2025
The Canada Border Services Agency (CBSA) is currently facing a system disruption, resulting in severe customs clearance delays for shipments across all ports of entry into Canada.
CBSA continues to experience delays in sending outbound messages such as acknowledgments, reject messages and notices (e.g. RNS, Completeness Notices through EDI and Portal).
The CBSA has indicated that they are receiving and processing EDI and Portal inbound data. Additionally, the CBSA has indicated that eManifest Portal clients may be experiencing difficulties where the trade data is in “Updating” status when using the eManifest Portal.
For highway carriers, if you are proceeding to the border during this outage, please ensure drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.
As a result of these on-going processing delays, the Buffalo and Fort Erie Public Bridge Authority advises all Canada-bound commercial carriers to avoid the Peace Bridge crossing until further notice. While CBSA has implemented a processing systems fix, resulting delays continue, and all adjacent queuing areas within the Western New York region are at, or beyond, capacity.
We will continue to monitor this situation closely and update you as soon as CBSA provides new developments.
For more information, please call Lukas Hamann, Manager – Customs Operations, Border Clearances at (905) 882-4880, ext. 1235.
