If you’re not able to control your freight, you should at least know who to contact if something goes wrong

Quick Tip #36
Report Lost and Damaged Cargo to your Forwarder, Carrier and Insurer as soon as possible

Any loss or damage to cargo should be reported immediately to the company or the company’s nearest settling agent.

A cargo surveyor is usually appointed to determine the nature and extent, if the amount of the loss or circumstance warrants. The faster one acts, the greater the probability of recovery.