Toronto, October 6, 2025
After experiencing a system disruption, resulting in severe customs clearance delays for shipments across all ports of entry into Canada, CBSA systems have returned to regular operations. The week-long outage has now been resolved.
On Sunday, September 28, 2025, following a planned systems maintenance update, the CBSA encountered a problem that shut down its primary border processing systems (ACROSS, Single Window, eManifest and Commercial Exports). This incident was not the result of a cyber attack – it occurred following a planned systems maintenance event. Furthermore, this incident did not directly impact the CBSA Assessment and Revenue Management (CARM) system.
As regular business resumes, the CBSA will remain in a heightened state of alert and monitoring.
For more information, please call Lukas Hamann, Manager – Customs Operations, Border Clearances at (905) 882-4880, ext. 1235.
