Frank Glionna Sr., Founder
Universal Logistics, 1949
Frank Glionna Jr.,
President Universal Logistics,
Mark Glionna: Vice President
– Client Relations &
John Leis, Director – Client Relations
Whether you have been a Universal Logistics client for many years or are a first-time client, you get all the benefits of Client Care, our term for Customer Relationship Management (CRM).
Check our track record and you will find that we were committed to building strong client relationships – with a unique combination of people, processes and technology – long before CRM became a well established business process.
In fact, our commitment to delivering unmatched client service, introduced by our founder, Frank Glionna Sr. and reaffirmed by his successor, Frank Glionna Jr., is based on the belief that:
"Everything starts with the Client. Think first about the Client's business, the Client's needs and the Client's opportunities."
Today, Client Care empowers our clients by providing timely, integrated and actionable information.
Tip #8 – Why accurate shipping documentation is so important
Did you know that the decision to call a freight shipment for exam is made by Other Government Departments (OGDs), such as the Canada Border Services Agency (CBSA), and is often triggered by a problem with the documentation?