Frank Glionna Sr., Founder Universal Logistics, 1949

Frank Glionna Jr., President Universal Logistics, 1957-1995

Mark Glionna: Vice President – Client Relations & Business Development

John Leis, Director – Client Relations

CLIENT CARE

"Everything starts with the Client."
– Frank Glionna Sr., Founder Universal Logistics, 1949

Whether you have been a Universal Logistics client for many years or are a first-time client, you get all the benefits of Client Care, our term for Customer Relationship Management (CRM).

Check our track record and you will find that we were committed to building strong client relationships – with a unique combination of people, processes and technology – long before CRM became a well established business process.

In fact, our commitment to delivering unmatched client service, introduced by our founder, Frank Glionna Sr. and reaffirmed by his successor, Frank Glionna Jr., is based on the belief that:

"Everything starts with the Client. Think first about the Client's business, the Client's needs and the Client's opportunities."

Today, Client Care empowers our clients by providing timely, integrated and actionable information.

What our clients can expect

• A Client Care representative, dedicated to understanding and meeting your logistics needs
• Performance Feedback Program to measure progress
• Scheduled service visits (you schedule the frequency of contact – monthly, quarterly or annually)
• A written report of action items following each service meeting
• Access to additional Client Care support teams: Freight Pricing, Freight Solutions, Customs Consulting Services
• The peace-of-mind that comes with knowing your business objectives are being met on time and on budget, plus you are in full compliance with today's dynamic legislative and regulatory framework

Meet the Client Care Team