Client Care
Everything starts with the Client.
– Frank Glionna Sr., Founder Universal Logistics, 1949
Upholding our promises means staying true to our family values and ensuring a personal touch in every interaction. Trust in our commitment to consistently deliver outstanding outcomes.
Our Track Record
Check our track record and you will find that we were committed to building strong client relationships – with a unique combination of people, processes and technology – long before CRM (Customer Relationship Management) became a well established business process.
In fact, our commitment to delivering unmatched client service, introduced by our founder, Frank Glionna Sr. and reaffirmed by his successor, Frank Glionna Jr., is based on the belief that:
“Everything starts with the client. Think first about the Client’s business, the Client’s needs and the Client’s opportunities.”
“Everything starts with the client. Think first about the Client’s business, the Client’s needs and the Client’s opportunities.”
Universal Logistics President, 1949-1957
Today, Client Care empowers our clients by providing timely, integrated and actionable information.
"Universal genuinely practices
what they preach"
- CPI Automation
What our clients can expect
- A Client Care representative, dedicated to understanding and meeting your logistics needs
- Performance Feedback Program to measure progress
- Scheduled service visits (you schedule the frequency of contact – monthly, quarterly or annually)
- A written report of action items following each service meeting
- Access to additional Client Care support teams: Freight Pricing, Freight Solutions, Customs Consulting Services
- The peace-of-mind that comes with knowing your business objectives are being met on time and on budget, plus you are in full compliance with today's dynamic legislative and regulatory framework
Staying True to Our Family Values
OUR PROMISE TO YOU
Honour our heritage
Follow the example set by our founders
Promote team work
We are stronger together
Respect our commitments
Doing what we promise and expecting our employees to do the same with our valued clients.
Take responsibility
Never pass the buck
Empower employees
Giving every client the insights and advice they need to make informed decisions for their business.
Nurture our relationships
Helping our clients plan for the future, not just for the present.
Guarantee reliable and professional communication
Our responsive team keeps you up to date with the latest news and information impacting your company’s logistics. You’ll never feel left in the dark again.
Treat every client like family
Whether your business has a handful of shipments per month or thousands per year, we know you by name and give you the excellent service you deserve.
Be accessible when it matters
When you need answers, get direct access to key decision makers who will help you make sense of the situation and offer immediate solutions.
Commit to a detail-oriented service
We pay attention to the small stuff, so you can focus on running your business with confidence.
Give back to our community
Universal Logistics is committed to supporting local initiatives and improving the lives of the people in our community.
Meet Our Team
Meet the team behind our promise to deliver innovative logistics solutions and traditional family values
Universal Logistics is a corporate member of the Canadian International Freight Forwarders Association (CIFFA), the Canadian Society of Customs Brokers (CSCB) and the National Customs Brokers and the Freight Forwarder Association of America (NCBFAA) trading under CIFFA, CSCB and NCBFAA terms and conditions.
