CARM: What all importers need to know about CARM

Universal Logistics - Take The Right Route Logo with 70 Years Badge

Route Article

Improving cross border freight efficiency​

Improving cross border freight efficiency - Route Newsletter: October 2023After several years of volatility caused by the COVID-19 pandemic, extreme weather, vaccine mandates and driver protests, 2023 has brought a welcome return to calmer conditions for shippers. Though market conditions have stabilized, cross-border shipping still has enough complexity to cause issues if not fully understood. International trade is a vital part of the global supply chain, and a clear understanding of common mistakes and best practices is critical to ensure a seamless and efficient border crossing experience.

Common Cross-Border Mistakes

Following are some of the most frequently made mistakes in executing a cross-border shipment. The good news is that each can be avoided with attention to detail and careful preparation.

1) Discrepancies between Bill of Lading and Commercial Invoice

The Bill of Lading (BOL) is the standard document for cataloguing the details of freight for any shipment, while a Commercial Invoice (or pro-forma invoice) is used for importation control, valuation and duty determination. The information on these two documents must match, or the shipment will be flagged by Customs when it reaches the border.

2) Waiting too long to establish a customs broker

Customs brokers are the key point of contact for classifying freight, coordinating tariffs and duties, and filing paperwork with Customs to ensure that freight makes it across the border. The Customs paperwork is the responsibility of the Importer of Record (IOR). Shipping before a customs broker is established puts the client at risk for delays and added costs if the shipment is held up at Customs.

3) Shipping before securing alignment with the customs broker

Once a trustworthy customs broker is secured, don’t rush the process of moving a shipment across the border. It is important to confirm that the broker has all the necessary documents and payments prior to initiating each shipment. For a first time shipment, we recommend initiating a call with the customs broker, the transportation provider and the shipper to ensure everything is properly set up.

4) Not confirming after-hours information

No matter how much one prepares for a cross-border shipment, sometimes the unexpected happens. When errors do occur, quick access to people who can fix the errors is important – including nights and weekends. As a cross-border best practice, be sure to exchange non-standard business hours contact information with the transportation provider, Importer of Record and customs broker.

5) Underestimating transit time

We generally recommend adding an additional 2-3 hours to transit times to accommodate border clearance and paperwork filing. From about November-April, Canadian shipments are at higher risk of experiencing hazardous winter driving conditions, which can further extend transit times.


3 Tips for Crossing the Border Without Delay

For the best chance at an issue-free cross-border shipment and on-time delivery, we recommend the following: 

  1. Break up the shipment into manageable phases
    Due to the complexity of cross-border shipping, we find it helpful to break the process into distinct phases that are managed sequentially, rather than try to handle all the details at once.
    • Phase 1: Lay the foundation. Establish the Importer of Record for the shipment and work with the customs broker to finalize all the details for the shipment.
    • Phase 2: Prepare to ship.Complete the initial paperwork. Select the provider (freight forwarder, 3PL, carrier, etc.) and connect them with the designated customs broker to coordinate the timing of the shipment.
    • Phase 3: Move the freight.Finalize the paperwork with exact shipment details (paying specific attention to aligning the BOL and Commercial Invoice) and file the completed documents with the customs broker. PARS (for U.S.-Canada freight) or PAPS (for Canada-U.S. freight) can be used to pre-clear shipments moving into or out of Canada. 
  1. Work with an experienced provider
    The right 3PL can make all the difference in securing efficient transportation for cross-border freight. Providers who have been planning and executing these moves for years, have connections with trustworthy carriers. Working with a single point of contact ensures the freight winds up in the right hands throughout the length of the shipment. Additionally, savvy 3PLs can often help save on your transportation costs by tapping into strong carrier networks for more competitive rates. Experienced service providers have seen the mistakes outlined above and can help mitigate potential risk. They know how to recognize the warning signs that a shipment might be in jeopardy and can help you work to complete the steps of the shipment promptly and accurately. 
  1. Never stop communicating
    The importance of communication cannot be understated for a successful cross-border move. The shipment and its associated documents will flow through multiple parties including the operations team, 3PL provider, the customs broker, Customs agents at the border and multiple drivers. With so many parties participating in a shipment, it’s important that nothing gets lost in translation. If any issues or delays do occur in crossing the border, coordinate proactively with carriers and operations staff to update shipment plans and ensure a smooth final delivery.

At the onset, cross-border shipping can feel like a major undertaking, but with careful planning, transparent communication, and the support of a trusted 3PL, it can be a great way to grow one’s business.

For more information, contact William Sanchez, Manager – Truck Services.

Quick Tip #37
Recognize that additional costs in today’s market place may not be avoidable

Incorporate an "allowance" for various surcharges when establishing your costing.

Switch to a Logistics
Partner Who Cares

Click the button below to find out why we’ve been Canada’s most trusted freight forwarder and customs broker for over 75 years.

Professional business people team meeting and working in corporate office concept

Register now to learn more about our

101 Logistics Quick Tips

Available exclusively from Universal Logistics