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Client focus underlined by three key appointments

Three senior Managers at Universal – Debbie McGuire, David Lychek and Janice Ilkay – have been promoted to the position of Director as part of a corporate wide effort to augment an already strong commitment to client service.    

Debbie McGuire, Director – Freight Solutions David Lychek, Director – Ocean & Air Services Janice Ilkay, Director – IT Solutions
Debbie McGuire,
Director – Freight Solutions
David Lychek,
Director – Ocean & Air Services
Janice Ilkay,
Director – IT Solutions

“All three are wonderful people with fresh ideas and a deep respect for the way we do business,” said Michael Glionna, President.  “They are on the cutting edge in their respective fields, but never forget the importance of client service or any of the other small business values that will always be an important element of our success formula.”  

In their new roles, the three Directors will have the following responsibilities:

Debbie McGuire, Director – Freight Solutions will manage our Freight Solutions team and take an active role in providing creative solutions to meet the freight needs of our clients and international agent partners.

David Lychek, Director – Ocean & Air Services will oversee our Ocean and Air Freight Operations in Canada and the U.S., with the main focus being to ensure our clients experience efficient shipment moves and prompt status communications.

Janice Ilkay, Director – IT Solutions will manage our IT Solutions team, enhancing our operational efficiencies and executing strategies to meet the various technology requirements of our clients.

Debbie, David and Janice join our existing Director team:

  • Brian Rowe, Director – Customs Compliance & Regulatory Affairs
  • Chris Cartan, Director – Operations
  • John Leis, Director – Client Relations

Quick Tip #16
Ensure basic information is completed on all commercial invoices

The commercial invoice is the basis for the Canadian customs entry and determines any applicable duties and taxes. Ensuring proper information is included is vital for the accurate processing of your shipment. The following information should always be shown:

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