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Operational issues, led by high demand and insufficient network resiliency, coupled with severe winter weather conditions, have created serious delays in the movement of freight by rail across Canada and the U.S.. The surge in freight traffic over the last six months has overwhelmed railroads, with service deteriorating substantially since November.
Shippers, manufacturers, agricultural producers and governments are now demanding updates on current status, as well as how rail lines plan to improve the situation, given the serious concerns about the reliability of North America’s railroad network. Updates and feedback on the following points are now being demanded from rail carriers by their customers, in order to ensure progress will be made to improve the viability of North American rail service:
- Planned infrastructure improvements: Relating to both equipment, lines and terminals.
- Employee resources: Current head count/hiring plans.
- Initiatives to proactively communicate with shippers regarding service issues.
- Local Service Performance: Identify locations where performance is trending below historical norms.
- Capacity constraints: Identify points on rail lines where congestion is an issue and what steps are being taken to deal with it.
For more information, contact David Lychek, Manager – Ocean & Air Services.
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