The Canada Border Services Agency (CBSA) now communicates directly with importers through the CARM Client Portal (CCP), and many of those notifications carry strict compliance deadlines. Critically, CBSA treats a notification as official communication whether it has been viewed or not — missed alerts don’t create an extension, they create exposure.
Make sure you are regularly monitoring:
- Portal alerts and notifications
- Monthly Statements of Account (SOA)
- Financial security for Release Prior to Payment (RPP)
- User access and roles to ensure the right people are receiving CBSA communications
Falling behind can result in missed deadlines, Administrative Monetary Penalties (AMPS), or loss of RPP privileges — all of which can disrupt your shipments and increase costs.
If you have questions about your CARM account or need help navigating the CCP, contact your Client Care Representative.
