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Superior client service starts with a lot of behind the scenes work that happens year round in one-on-one meetings at industry conferences. Most recently, we sent two senior executives, Paul Glionna, Vice President – Systems Development & Operations and Chris Barnard, Vice President – Projects & Market Development to the annual meeting for the Premier Cargo Alliance (PCA), a top freight forwarder network with members in 85 countries across five continents.
“We had no fewer than 20 partner-to-partner meetings,” said Mr. Barnard. “Some were with existing partners, where we discussed ways to strengthen our existing trade lanes, and some were with new partners, who will help introduce us to new markets.”
The conference, held in Vienna, Austria in October, also featured keynote presentations from industry experts on topics of high interest to the logistics industry. “We are already thinking about how we will apply what we learned at the conference to not just our existing services, but also some new initiatives that will keep us ahead of the wave,” Mr. Glionna said.
For more information, contact Chris Barnard, Vice President – Projects & Market Development.
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