CARM: What all importers need to know about CARM

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Honouring our founder’s commitment to family values and client service

Do you know what sets us apart from the competition?  We are the only leading logistics company that drives the success of its clients by simultaneously honouring two commitments:  

  • stay true to the family values and client focus established by our founder Frank Glionna Sr., who served as President from 1949 – 1957, and was the first of three generations to run the company
  • deliver innovative logistics solutions

Mr. Glionna Sr. showed us the way when he said, “Everything starts with the client.  Think first about the Client’s business, the Client’s needs and the Client’s opportunities.”

The next generation (Frank Glionna Jr., President 1957 – 1995) honoured that commitment and set the stage for an all-new standard of client service, established by the current generation of Glionnas.  It’s called Client Care, an apt name for a program that makes the client the center of everything we do. 

“There are many differences between what we offer the client and what the competition offers,” said Michael Glionna, President and head of the current executive team that also includes David Glionna, Vice President – Finance; Mark Glionna, Vice President – Client Relations & Business Development and Paul Glionna, Vice President – Systems Development & Operations.

“The key difference is that every client is assigned a Client Relations representative, dedicated to understanding the client’s needs and bringing value to the client’s business.  It does not matter whether you have 50 shipments a year or 2,000, you get that level of service.”

Read the entire story.

For more information, contact Michael Glionna, President.

Quick Tip #9
How to cut import duties and taxes paid on freight deliveries

Make sure you insist that freight charges are shown on your Supplier’s Commercial Invoices.

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